Friday, March 1

Lush 29 High Street & Spa Re-Launch Event, Poole

Before I start, I must stress how much I genuinely love Lush. Despite the overwhelming smell of the stores, I've learnt and found products that really work for me and I can't wait to try more. When I was kindly invited down for a 'VIP Lush Preview Night' on Thursday, to celebrate the re-launch of their first ever Lush Poole Store in Dorset, I really was quite excited. I didn't even realise I lived so close to the original one, plus it has a Spa! 

I went along with fellow friend and blogger Megan (megansbeautybubble) and although 20 minutes late, we knew we were on a 'RSVP list'. We arrived disappointed to find the shop completely jam packed with people and apparently open to the general public (including children running around!) This definitely defeated the point of being 'VIP', but I had made such a journey and effort to come, I was intrigued to see inside. This was clearly more difficult than I thought, I could barely move AT ALL and Megan and I left after just 15 minutes. I am so gutted that Lush didn't keep this event exclusive as it didn't give me the chance to speak to the staff, see any product demonstrations or properly photograph the store. In fact, I'm not exactly sure how to review it for you so I'll have to visit on a quieter day.  Lush have always been so generous with samples at our blogger events and every time I visit a store, (be Bournemouth or Birmingham), I'm never left disappointed or empty handed. I'm shocked and surprised it wasn't more clearly thought out.

That being said, I hope you can kinda see from these images that it was beautifully laid out. The presentation was perfect, I like the bath bombs in image one as you can pick and choose quite easily from the holes. They had a 'retro' area filled with discontinued products, ideal for massive Lush fans. The perfumes and sprays all had the 'original' Lush packaging on, some even had the exclusive '29' and a drawing of the shop itself. The centre isle was filled with masks which really made me want to try and possibly buy one if it wasn't so busy. 
I have to admit, the Spa area was absolutely beautiful. Split into several rooms, we walked into one where a 'Synaesthesia' treatment was being done, the most expensive at £125 and designed to combine sensory stimulation with a full body massage. Before a treatment, they ask Spa Customers to randomly pick a word from a selection on how they're feeling, then use essential oils to burn a smell in the room to combine with that customers mood. The staff demonstrated how they use these particular oils, dry ice and hot water which mix together to create (what looked like a science experiment!) a unique scent to burn in the room. They also play relaxing music which is actually synced in time to the movements of the massage. Really unique and lasts for 80 minutes! The cheapest Spa treatment is 'Tailor Made', 30 minutes for £40. I can definitely see myself coming for a birthday or special occasion. There was something an added bit special about the feel of the Spa, even the decor was done like a small cottage with bricks!

I had a brief look at the make up area which featured fun wallpaper, a record player and Lush perfumes. It was far too crowded for me to properly see the final part of the store by the till, which was dedicated to many of their shampoos, conditioners and body lotions. The queue to pay was so long, so I didn't catch what products were there either (usually the lip scrubs etc!).

Final Thoughts?
Despite the fact I was left really disappointed by the event in general, the new store and spa are fantastic. They've clearly spent time listening to customers and making the place feel fun and colourful for their products, and homely and comforting for the spa. 
We were told we could have Champagne but I only found two empty glasses and no bottle. This luxury would have been nicer (and available) if the general public weren't shopping around! We were also given a dead rose, and a tag attached with words such as 'Mind Cleanser'. I believe these words are some that customers pick before a treatment, although no one really explained the concept. 
There was no real opportunity to test or get a better feel of any Lush products. I really hope that they take on board the comments and keep events like these more exclusive. I won't be rushing back tomorrow but if I'm passing, I'll take better photos and let you know how I feel second time round. Lush has 6 exclusive Spas in Surrey, London, Leeds, Edinburgh, Liverpool and Dorset in the UK plus, some in Japan, France and Korea overseas. 


What do you think? Do you like this re-design of their first ever store?
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12 comments

  1. I felt exactly the same last night. It was way too crowded for my liking. Even at 5 past 6 it was heaving. I managed to pick up a few things and if you bought something you got a goodie bag with some fun and some perfume samples. I'm lusting after the comforter treatments. My mums friend created synasthesia so I've kinda had a preview of it!

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    1. I really wanted to buy something but there was no room for me to try and get some help which was a shame. I'm glad I didn't feel alone but the goodie bag sounds nice. Oh me too, that's amazing she created it. I really was so impressed I have to go into more details here! Lovely to see you again Laura x

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  2. I had an email about this 'event' and couldn't get there, but I'm glad I didn't go now. I would have been disappointed to drive down there to find it open to the public, which is a shame because for review purposes, you could have asked questions, featured some stuff on the blog etc, so it's kinda their downfall. However, the spa does look gorgeous and the new design looks lovely. It won't put me off Lush at all, but such a shame for you guys who made the effort!

    xx

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    1. I agree Tamsin, definitely wouldn't have been worth you driving all the way down again! Exactly, and I would actually like to come back on a normal working day and get the opportunity to get a better feel of the shop because I love Lush! xx

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    2. That's one of the reasons I was disappointed - I drove for 45 minutes and paid for parking for what I thought was a VIP event... it was just a shop that was open in the evening! xo

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    3. Megan drove from her Uni at Southampton the same distance. Should have been for bloggers, press and business! If I'd known it was an open evening, I wouldn't have come xx

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  3. Thankyou for your honest review Brogan and I'm going to do the same with the few photos I managed to take. I didn't get to a whole area of the shop either because it was so rammed - there were people piling in off the street and Hannah and I went to give our names to the lady on the door and she thought that was absolutely hilarious! And yes, the dead rose was an odd touch! Wish I'd known there were goodie bags if you bought something, saying that you couldn't get anywhere near the tills! xo

    Rosie | A Rosie Outlook

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    1. Thanks for your comment Rosie! I'm more disappointed because I really love Lush and had higher expectations to be honest. That's terrible! Me too, I thought about buying something but it was far too crowded. xx

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  4. It's a shame that the event didn't go according to plan for you. I must admit I tend to avoid Lush as I don't like the smell of the stores too much, but I have heard good things about the products from those who do like / use them. The photos of the spa look really nice, and I can imagine it being a lovely and relaxing place to go if it's more quiet.

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    1. I know how you feel, I too used to get very put off but it's not as bad as you think once inside! If you did want to try something, I recommend Space Girl (bath bomb) as its cheap and really easy to pop in the bath, leaves your skin smelling lovely. Definitely, it was really cute!

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  5. Oh no thats such a shame that the event was open to the general public! I had no idea LUSH had spas now :) bet they're lovely!

    Lindsay Frances | UK Beauty & Fashion

    xxxx

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